We do our best to ensure every order arrives safely. Once a parcel is marked as delivered by our shipping partners, responsibility shifts to the recipient
Delivery Confirmation
Orders are considered successfully delivered once confirmed by our delivery partners, including tracking updates and proof of delivery.
Customer Responsibility
Please ensure your delivery address is secure and accessible. Roots & Looms is not liable for any parcels that are lost, stolen, or damaged after delivery has been confirmed.
Refund & Replacement Policy
We are unable to offer refunds or replacements for parcels that are lost or stolen after confirmed delivery.
Helpful Tips for Secure Delivery
If you're concerned about parcel safety, consider choosing a delivery address where someone is available to receive it, or use parcel lockers when possible. If your parcel is missing after being marked as delivered, our team is happy to assist you in contacting the courier for further support.